Why analytics matter more than most agencies think
The agencies with the lowest churn rates are the ones with the best reporting. Clients who clearly see the value you're delivering stay longer, spend more, and refer more.
The agencies with the highest churn rates are usually the ones who deliver great work but can't prove it.
This guide covers the tools that give agencies the best chance of making their value visible.
Native platform analytics vs dedicated tools
Every platform (Instagram, LinkedIn, Facebook, TikTok) has native analytics. They're free. They're reasonably comprehensive. Why use anything else?
Native analytics limitations:
Dedicated analytics tools solve all four of these limitations.
The main options
Zestly Analytics — Included in Pro and above
For agencies already using Zestly for scheduling, the built-in analytics cover cross-platform performance, best time analysis, and PDF export. The export quality is client-presentation ready, and it's included in the Pro subscription.
Limitation: Less deep than standalone analytics tools. Best for agencies that don't need granular audience demographics or competitive tracking.
Sprout Social Analytics — Part of the Sprout subscription
Excellent analytics, but you're paying $249+/month for the whole Sprout suite. Not worth it for analytics alone.
Metricool — From $18 USD/month
Good cross-platform analytics with a reasonable price point. Includes competitor tracking and a reporting module. Worth considering for agencies that want analytics capabilities beyond what Zestly provides.
Hootsuite Analytics — Part of Hootsuite
Strong analytics as part of Hootsuite's suite, but the overall price makes it hard to justify if you're not already using Hootsuite.
Social Blade — Free tier available
Primarily for tracking follower history and growth trends. Good supplementary tool, but limited in reporting capability.
What to look for in analytics tools
Cross-platform reporting: Can you see Instagram, LinkedIn, Facebook, and TikTok in one report?
White-label/custom branding: Can you put your agency name on the reports?
Historical data: How far back does the data go? More history means better trend analysis.
Automated reporting: Can you automate monthly PDF reports being sent to clients?
Competitor tracking: Can you benchmark your client against their competitors?
Custom date ranges: Can you build reports for specific campaign windows?
Audience demographics: Who is engaging with the content? This matters for strategy.
The reporting workflow that works
For most agencies:
1. Data collection: Zestly analytics or supplementary tool pulls the raw data
2. Report building: Monthly, using Zestly's PDF export or a tool like Metricool
3. Insights layer: You add context, interpretation, and recommendations (this is the human value-add)
4. Delivery: Email to client, or present in a monthly call
The report should answer four questions the client cares about:
Numbers without narrative aren't useful. Your job is to translate data into decisions.
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